faq
Questions, answered plainly.
What JUWEL OS is, what she costs, and how approvals work.
What is JUWEL?
JUWEL is an AI with her own computer. Hand her a whole job: clear an inbox, audit a bill, ship a migration, plan a week, and she works across her own mail, files, calendar, browser, IDE and terminal to finish it, checking with you before anything consequential happens.
What is JUWEL OS?
JUWEL OS is her computer: an agent-native operating system with chat, files, mail, calendar, a browser, an IDE, a terminal, and a ledger. You can watch her work window by window, and step in at any point. It runs in your browser. Start at juwel.ai/os.
How much does JUWEL cost?
Free is $0 with everyday JUWEL OS and a monthly action allowance. Pro is $20/month or $200/year with more of her time, everyday actions unmetered while in pilot, and every profession facet. Enterprise is custom. See pricing.
Will she act without my permission?
Listed effectful tools use server-side single-use approval tokens (calendar create, Gmail draft). Company OS send, publish, spend, hire, sign, and delete always need your OK. Client UX may show more approvals; not every UI action is server-token-gated yet. See Security for the current inventory.
Which AI model powers JUWEL?
JUWEL is substrate-agnostic: she routes each job to the model that fits it. You can also point her at your own endpoint.
What are the 19 facets?
Facets are the domains of your life JUWEL turns to: nineteen of them, from Cyber, Code and Language to Medical, Legal, Finance, Creative and more. One AI, one core, whatever the job needs. Browse them on the facets page.
Is my data private?
Your OS instance is yours: files, memory and keys live with your instance. We don't sell your data. See the privacy policy for the full picture.
What is Vext Labs?
Vext Labs, Inc. is the American AI research lab behind JUWEL and JUWEL OS. The lab builds agent systems that do whole jobs, and researches continual learning toward memory that grows without forgetting. Validated at toy scale so far, published either way. More at vextlabs.ai.
Does the OS keep a record of what she did?
Yes. Actions in JUWEL OS can be signed and kept on a local ledger so you can review what ran. That record is part of how the OS works, not a separate product you buy.
Do I need an account to use JUWEL OS?
You can open JUWEL OS and start free. Pro unlocks more of her time. Sign up at juwel.ai/signup.
Does JUWEL run my company automatically?
No. You can open JUWEL OS and use approval-gated tools today. A customer Company AI Factory or “AI runs your company” product is not available as a self-serve claim. Vext Labs dogfoods its own company OS on central.juwel.ai for members only.
Do you offer a BAA or SOC 2 certification today?
No BAA today — do not submit PHI. SOC 2 Type I is in progress and not attested. HIPAA and FedRAMP are not claimed as live certifications. See Security.
Is JUWEL the same as Theron?
No. JUWEL is the consumer product name. Theron is historic research / lineage naming only. Canonical product origin is juwel.ai.
